Effective date: September 3, 2026
Digital Products — Generally Final After Access
ArtisanFilesCo sells digital products delivered electronically. Because access is ordinarily provided promptly and digital files cannot ordinarily be returned, purchases are generally final after the product has been accessed or downloaded. We do not provide refunds for change of mind, accidental purchase, failure to review the disclosed product requirements, or device or software incompatibility that was disclosed before purchase.
File Problems and Products Not as Described
If a purchased file is corrupted, incomplete, cannot be opened as described, or is materially different from the product description, contact us with your order information and a description or screenshot of the problem. After verification, we may provide troubleshooting, a replacement, a corrected copy, or another remedy appropriate to the issue.
Duplicate Charges and Unauthorized Transactions
If you believe you were charged twice for the same order or that a transaction was unauthorized, contact us and the payment provider promptly. We will review available order records and cooperate with the payment provider’s applicable process.
Marketplace Purchases
Purchases made through Etsy, Gumroad, Payhip, or another marketplace are also governed by that marketplace’s refund, payment, and dispute procedures. Where a marketplace provides a mandatory remedy or applicable law provides a non-waivable right, that requirement controls.
Legal Rights
Nothing in this Policy limits a refund, cancellation right, warranty, remedy, or other consumer right that applicable law does not permit us to exclude. We do not require a customer to waive rights that cannot legally be waived.
How to Request Help
Email artisanfilesco@outlook.com and include the order number, purchasing email address, product name, sales platform, and a concise description of the issue. Do not send complete payment-card numbers, account passwords, or unnecessary sensitive information.