Effective date: September 3, 2026
This Privacy Policy explains how ArtisanFilesCo (“ArtisanFilesCo,” “we,” “us,” or “our”) collects, uses, discloses, and retains personal information when you visit artisanfilesco.com, create an account, place an order, request support, or otherwise interact with us.
1. Information We Collect
Information you provide. Depending on how you use the store, this may include your name, email address, billing address, account credentials, order details, tax location, communications, support requests, reviews, and other information you choose to provide.
Transaction information. We receive information needed to fulfill and document a purchase, such as the product, price, discounts, tax, payment status, transaction identifier, download or access status, and payment-provider information. We do not intentionally store complete payment-card numbers; payment credentials are handled by the payment provider displayed at checkout.
Device and usage information. We and our service providers may automatically receive IP address, browser and device type, operating system, referring page, pages viewed, approximate location derived from IP address, timestamps, interactions, cookie identifiers, cart activity, and diagnostic or security information.
Downloaded product content. Information you type into a downloaded PDF, SVG, spreadsheet, or other customer-controlled file ordinarily remains on your device and is not automatically sent to ArtisanFilesCo. If you voluntarily send a completed file to us for support, it may contain sensitive information. Please remove information that is not necessary for the support request.
2. How We Use Information
- Process orders, confirm payment, calculate applicable tax, deliver downloads, and provide account access;
- Respond to questions, troubleshoot file problems, provide replacements or corrections, and maintain support records;
- Operate, secure, diagnose, maintain, and improve the website, checkout, products, and customer experience;
- Prevent fraud, abuse, unauthorized redistribution, security incidents, and violations of our Terms;
- Measure traffic, product interest, conversion, and marketing performance using analytics;
- Send transactional messages and, where permitted and consented to, marketing communications;
- Maintain financial, tax, compliance, dispute, and business records; and
- Comply with law and protect our rights, customers, service providers, and the public.
3. Cookies and Similar Technologies
The website uses cookies and similar technologies needed for shopping-cart operation, checkout, security, account login, preferences, performance, and analytics. Essential cookies support requested store functions. Analytics technologies, including Google Analytics or related Google measurement services, help us understand visits and product-page performance. Browser settings and available consent controls may allow you to block or delete nonessential cookies, but blocking essential cookies can prevent the cart, checkout, account, or downloads from working correctly.
Google provides information about its use of data and available controls at How Google uses information from sites or apps that use its services and Google Analytics Opt-out Browser Add-on.
4. How We Disclose Information
We may disclose information to service providers that perform functions for the store, including website hosting, WordPress and WooCommerce technology, payment processing, tax calculation, digital delivery, email, analytics, security, fraud prevention, backups, and technical support. Those providers process information under their own terms and privacy notices or on our behalf.
We may also disclose information when reasonably necessary to comply with law, lawful process, tax or regulatory obligations; investigate fraud, abuse, security incidents, or intellectual-property violations; enforce agreements; protect rights and safety; obtain professional advice; or complete a business reorganization, financing, sale, or transfer subject to appropriate protections.
We do not knowingly sell personal information for money. Some privacy laws define “sale,” “sharing,” or targeted advertising broadly enough to include certain analytics or advertising disclosures. Where applicable law gives you an opt-out right, you may contact us using the address below and use any cookie or privacy controls made available on the site.
5. Payment and Marketplace Purchases
When you pay through a payment processor or purchase through Etsy, Gumroad, Payhip, or another marketplace, that provider independently collects and processes information under its own privacy notice and terms. We may receive order, customer, tax, payment-status, and support information from that provider. Do not send complete card numbers or account passwords to ArtisanFilesCo.
6. Retention
We retain information only as reasonably necessary for the purposes described in this Policy, including order fulfillment, download access, customer support, fraud prevention, security, accounting, tax, legal compliance, dispute resolution, and enforcement. Retention periods vary by record type, legal requirement, and operational need. We may retain transaction and compliance records after an account is closed where required or reasonably necessary. We may retain deidentified or aggregated information that cannot reasonably identify you.
7. Security
We use reasonable administrative and technical measures intended to protect information. No website, email, payment method, transmission, or storage system can be guaranteed completely secure. Use a unique password, protect your devices, sign out of shared devices, and notify us if you suspect unauthorized account activity.
8. Your Choices and Privacy Rights
Depending on where you live and subject to legal exceptions, you may have rights to request access, correction, deletion, or a copy of personal information; object to or restrict certain processing; withdraw consent; opt out of certain sale, sharing, targeted advertising, or marketing; and appeal a denied request. You may unsubscribe from marketing email using its unsubscribe link. Transactional or legally required messages may continue.
To submit a request, email artisanfilesco@outlook.com with “Privacy Request” in the subject line. Describe your request and the email or order information needed to locate the record. We may verify your identity and authority before responding. Authorized agents may be required to provide proof of authorization. We will not unlawfully discriminate against you for exercising an applicable privacy right.
9. Children’s Privacy
The store is intended for adults and is not directed to children under 13. We do not knowingly collect personal information online from children under 13. If you believe a child provided personal information, contact us so we can review and delete it where required. Products that help adults organize childcare or family information are purchased and controlled by adults and are not online services for children.
10. International Visitors
ArtisanFilesCo operates from Florida, United States. Information may be processed in the United States and other locations where service providers operate. Privacy protections may differ from those in your location. Where required, transfers are handled using a legally recognized basis or safeguard.
11. External Links and Embedded Services
The website may link to or display content from third parties. Their collection and use of information are governed by their privacy notices, not this Policy. Review those notices before providing information.
12. Changes to This Policy
We may update this Policy to reflect changes in practices, services, providers, or law. The effective date appears above. Material changes will be communicated as required by applicable law.
13. Contact
For privacy questions or requests, email artisanfilesco@outlook.com.